Returns
Every piece is made with intention and care. If the fit is not what you hoped for, you can return it within 14 days of delivery — no reason needed. This page explains exactly how.
You have the right to cancel your order within 14 days of the day you, or someone you nominate, receives it. You do not need to give a reason. If your order arrived in several parcels, the 14 days run from the last one.
Email us within the 14 days with your order number and say clearly that you are cancelling — a plain sentence is enough, and you may use the statutory model withdrawal form if you prefer. We will confirm and send return instructions. Then send the goods back within 14 days of telling us.
Try the piece on as you would in a shop. Return it unwashed and unworn with its tags attached. You are only liable for any loss in value caused by handling beyond what is needed to establish the nature and characteristics of the garment. Genuinely made-to-measure pieces, cut to your own measurements, cannot be returned under this right — standard sizes always can.
You pay the cost of sending the goods back to us. If the item is faulty, damaged or not what you ordered, we pay — contact us and we will arrange it. Keep your proof of postage until the refund lands.
We refund the full price plus the standard outbound delivery you paid, to your original payment method, within 14 days of receiving your cancellation. We may hold the refund until the goods reach us or you show proof you sent them. If you chose a more expensive delivery option, we refund the standard rate.
For a different size, email us with your order number and the size you want. We will tell you whether it is in stock and how to swap it. An exchange is separate from your right to cancel above, which always remains available to you.