Questions
The short answers on delivery, orders and returns. If something is not covered here, write to us — we answer every message.
Pieces are shipped from stock, so there is no production wait. We dispatch within 1–2 working days and you get tracking as soon as the parcel leaves us. Transit is one working day within mainland Portugal and up to eight working days elsewhere in Europe — the Shipping page lists every destination.
We ship from Portugal to Portugal, Spain and most of Europe. The exact cost is calculated from your address at checkout, before you pay. If a country does not appear in the checkout menu we cannot ship there yet. Deliveries within the EU have nothing further to pay; destinations outside the EU customs union may be charged import duty on arrival.
You can cancel within 14 days of delivery without giving a reason. Send the piece back unwashed and unworn with its tags, and we refund the price plus standard outbound delivery within 14 days. You cover the cost of the return unless the item is faulty. See the Returns page for the full detail.
Email us with your order number and the size you would like. We will confirm whether it is in stock and send you instructions for the swap.